How smart airport are transforming the passenger experience?

Airports are embracing the idea of "smart airports" in an era where digital technologies are altering industries to surge efficiency, enhance passenger experiences, and optimize operations. Smart airports use digitization and cutting-edge technologies to improve security, streamline operations, and offer specialized services. In this blog, readers will learn how smart airports change the passenger experience.

Rising demand for cutting-edge airport technologies like IoT, AI, and big data drives market growth. These technologies enable airports to improve customer satisfaction, operational efficiency, and safety and security. In addition, according to a research report by Astute Analytica, the Global Smart Airport Market is likely to rise at a compound annual growth rate (CAGR) of 10.9% over the projection period from 2023 to 2031.

Here are some strategies to transform the passenger experience:

Supporting smarter infrastructure: Building additional airports with extra gates, runways, and facilities is one solution. However, this involves extensive planning, lengthy construction, and high expenditures. 

Furthermore, established airports may use their current assets to accommodate growing demand if they have a better understanding of how they are being used and maintained. Smart airport operators can now support the estimated growth in passenger and freight traffic while also improving end-to-end passenger handling due to digital technologies.

Enhanced safety and security measures: By utilizing digitization, smart airports place a high priority on passenger security and safety. Security processes are improved by using cutting-edge technologies like biometric identification, facial recognition, and video analytics.

Automated screening procedures speed up security inspections, and real-time monitoring systems quickly detect and address possible risks. These technologies guarantee seamless and trouble-free travel for passenger while also enhancing security.

Improved lounge encounter: AI in airports has the power to transform data into actionable intelligence to enhance operations and the passenger experience. Touchless solutions can be further promoted by self-service automated stations and sanitizing robots at airport lounges. It might improve the premium, customized experience for visitors looking for comfort.

Mobile ordering system used in airports is the other example. Passengers may place their device-based food orders by scanning a QR code without having to download an app or speak to a human.

Touchless technology: Introducing cloud-based digital transformation has revolutionized the contactless passenger experience in the smart airport. These airports may increase efficiency, resilience, and sustainability while reducing the likelihood of future disruptions by investing money in cutting-edge technology

Passenger time optimization: Digital identification and biometrics may become the new travel passports to replace intensive manual processes. A biometric facial identification system could take the place of a physical passport. Passengers might bypass the boarding gate and save time due to the facial recognition access

Passengers can take advantage of fast-track services as a result of the use of biometrics in airports. A new biometric system using AI technology was placed in many airports to prevent passenger clusters, increase passenger time optimization, and promote touchless experiences. A passenger can pass through the smart gate with a passport that can be read by a machine.